Policies
and Shipping Information
Please read all policies carefully. Placing an
order with open2conversation.com
means you agree to our policies and conditions.
Secure
check-out:
As you check-out, you will notice the “s”
after the “http” in the url box. This notates
that your transaction is going through a secure check-out
system utilizing encrypted data to protect your personal
information. You should also know that open2conversation.com
uses PayPal as our check-out/shopping cart system. This
does not mean you need to have a PayPal account in order
to pay via our gateway; you DO NOT. What it does mean
is that you have the comfort of knowing PayPal; one of
the largest, most secure payment processor is behind your
purchase.
If
you wish to order by mail, please email us your order
(list the items you plan to purchase). We will then email
you an invoice. You can print the invoice and mail it
along with your payment to:
I’m
Open, LLC
P.O. Box 60906
Santa Barbara, CA
93160-0906
Once
we have received your payment (please do not send cash
or personal checks, we only accept money orders), we will
mail your purchase to you.
Privacy
Policy:
Your
privacy is very important to us. When we gather information
from you like your name, address, e-mail, phone and credit
card number, it is for the sole purpose of processing
your order. Open2conversation.com
takes great care in all aspects of our customer service,
especially in guarding your information. Our promise to
you is as follows:
1) We will never sell trade or share any information you
share with us.
2) We will never contact you by telephone, unless it is
necessary to process your order.
If you have any further questions or concerns regarding
your privacy, please feel free to contact us at contact@open2conversation.com.
Your privacy is in good hands with open2conversation.com.
Processing
Time:
Processing your order can take up to 48 hours. Generally,
if you utilize “standard USPS” shipping you
will receive your order within 10 business days of the
day you place it. If for any reason an unexpected delay
were to take place, open2conversation.com
will notify you via email. If you feel your order is taking
longer than anticipated, you may contact us at contact@open2conversation.com
at any time. Currently we do not ship internationally.
Shipping
Costs:
The
cost of shipping is calculated and added to the price
of your items during the secure check-out phase of your
purchase. Open2conversation.com
utilizes USPS as our primary shipping service. All packages
delivered in the United States will have a tracking number
provided by USPS. Please make sure every detail of your
shipping information is correct before placing your order.
Return
Policy:
It
is very important to us at open2conversation.com
that you are happy with your purchase! If you are not
satisfied with your order you may return it within 14
days of the purchase date for a refund (less shipping
& handling costs, both on the original order and the
return as well- return shipping is the responsibility
of the person returning the item). The item you are returning
must be un-used and in the exact condition it was in upon
shipment. We cannot accept items that have been washed,
worn, or damaged by the purchaser for returns or refunds.
Also we do not accept returns for hats/caps; ALL hats/caps
sales are final.
Before
shipping an item back you must notify us by sending an
email to returns@open2conversation.com
for an authorization number.
Your
refund will be credited back to the same card used to
make the original purchase. Please allow one to two billing
cycles from the day you return the merchandise for your
account to be credited. Sorry, we cannot accept COD returns.
Our
return address is:
Attn:
Online Sales and Returns
I’m Open, LLC
P.O. Box 60906
Santa Barbara, CA
93160-0906
If
your item is lost or damaged in shipment, please notify
us immediately at contact@open2conversation.com.
Lost or damaged claims made more than 15 days after shipment
cannot be honored.
Disclaimer:
As with everything else on this planet, open2conversation.com
must issue disclaimers:
Products:
We do our best to provide you with complete, accurate
and up to date information on this site; however it is
not always possible to guarantee the availability/pricing
of every item. We reserve the right to change or update
information at any time. If the item you have ordered
is not available, or not available at the same price,
we will contact you with a proposed substitution and current
price. You then have the right to cancel your order if
you would like.
Trademarks:
The
open2conversation.com logo
is trademarked with the Federal Trademark Commission and
is owned and licensed solely by I’m Open, LLC. The
O2C logo may not be used by any other person or entity
without the expressed written consent of I’m Open,
LLC. Additionally, it may never be used in any manner
that is likely to cause confusion among customers, or
in any manner that discredits or disparages open2conversation.com.
Applicable
Law:
By visiting open2conversation.com
or domain names used to access the O2C website, you agree
that the laws of the state of California, without regard
to principles of conflict laws, will govern these Conditions
of Use and any dispute of any sort that may arise between
you and I’m Open, LLC or its affiliates.
Please
review all of our policies. These policies also govern
your visit to open2conversation.com
and other domain names used to access the open2conversation.com
site. We reserve the right to make changes to our site,
policies, and Conditions of Use at any time.
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